14-DAYS RETURN POLICY

 

• This return policy is only effective if you return the item(s) within 14 days from the date of receiving your parcel. Any shipping fee required for the return will be at your own cost.

• Item(s) must be in original condition, with the original packaging, original tags, and labels attached.

• Inspection will be carried out to ensure all item(s) are in their original condition before any confirmation on your return. It will usually take around 3 to 7 working days to process your request before we confirm, process and ship out the replacement / exchanged item(s) to you.

• Return is only applicable for item(s) purchased via our online store and delivered within Malaysia.

• For successful return, shipping fee of RM15 (Peninsular MY)/ RM23 (East MY) will be charged.

• For unsuccessful return that do not meet our policy, the item(s) will be returned to you at your own cost.

• In any event if there is any defect item(s), inspection will be carried out prior to any confirmation of replacement /exchange. Upon confirmation given, any shipping fee incurred for ship out the replacement / exchange item(s) will be bear by the Company.

• Strictly no exchange after 14-days upon receiving your parcel.

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HOW DO I RETURN MY ORDER?

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Please complete and fill up the ‘Return Form’. Any returned items without completing Return Form will not be entertained. You will receive a copy of the completed form once you’ve submitted.

Kindly print it and attach it during postal / in-store return.

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Postal Return

You can return your order to our HQ office;

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Axismatics Optical Sdn Bhd
G-06, Wisma Zelan, 1, Jalan Permaisuri 2,
Bandar Tun Razak, 5600,
Kuala Lumpur, Malaysia.

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In-Store Return

Alternatively, you may also return your order to any of our retail store below;

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